Mission Terms & Conditions

These Terms of Service ("Terms") govern your use of services provided by The Internet Sensei LLC ("Company," "we," "us," or "our"). By engaging our services, accessing our website, or entering into a service agreement with us, you ("Client," "you," or "your") agree to be bound by these Terms.

The Internet Sensei LLC provides comprehensive digital services including:

• Web Development: Custom website design and development
• Custom Software Development: Tailored applications and systems
• Social Media Management: Strategic social media planning and execution
• Website Hosting: Reliable hosting solutions with security features
• Email Setup & Management: Professional email systems and support
• Web Administration: Ongoing website maintenance and optimization
• Cloud Migration Services: Infrastructure modernization and migration
• Digital Consulting: Strategic guidance and technical advisory

Service Specifications

Each project begins with a detailed Statement of Work (SOW) that outlines:

• Project scope and deliverables
• Timeline and milestones
• Pricing and payment terms
• Client responsibilities
• Success criteria and acceptance procedures

Information & Materials

Clients are responsible for providing:

• Accurate project requirements and specifications
• Necessary content, images, and materials
• Access to existing systems, accounts, and resources
• Timely feedback and approvals
• Designated project contact person(s)

Compliance & Legal

Clients must ensure all provided materials:

• Comply with applicable laws and regulations
• Do not infringe on third-party copyrights or trademarks
• Meet industry standards and best practices
• Are appropriate for the intended audience

Pricing & Quotes

All pricing is detailed in individual project agreements. Standard payment structures include:

• Fixed-Price Projects: Total cost agreed upon before project start
• Hourly Rate Services: $100/hour for development and consulting
• Monthly Services: Recurring payments for ongoing services
• Custom Enterprise: Negotiated pricing for large-scale projects

Payment Schedule

Standard payment terms:

• Small Projects (Under $5,000): 50% upfront, 50% on completion
• Large Projects (Over $5,000): 50% upfront, 25% at 50% completion, 25% on final delivery
• Monthly Services: Payment due on the first of each month
• Custom Terms: As agreed in individual contracts

Late Payments

Invoices are due within 30 days of issuance. Late payments may incur:

• 1.5% monthly service charge on overdue amounts
• Suspension of services until payment is current
• Collection fees and legal costs

Timeline Commitments

We provide realistic timelines based on project scope and complexity. Typical project durations:

• Orbit Starter Package: 2-3 weeks
• Galaxy Professional Package: 4-6 weeks
• Universe Enterprise Package: Custom timeline based on scope
• Add-on Services: 1-2 weeks additional

Change Requests

Changes to approved project scope:

• Must be submitted in writing
• Will be evaluated for impact on timeline and budget
• Require written approval before implementation
• May incur additional charges at standard hourly rates

Force Majeure

We are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or third-party service disruptions.

Client-Owned Content

Clients retain full ownership of:

• Original content, text, and materials provided
• Business processes and proprietary information
• Branding, logos, and trademark materials
• Data and database content

Developed Work Product

Upon full payment, clients receive:

• Full ownership of custom-developed code and applications
• Rights to use and modify delivered work product
• Source code and documentation (where applicable)
• Necessary licenses for ongoing use

Third-Party Components

Projects may include:

• Open-source libraries and frameworks (subject to their licenses)
• Third-party plugins and services (subject to their terms)
• Stock images and assets (properly licensed)
• SaaS integrations (subject to provider terms)

Service Warranties

We guarantee that our services will:

• Be performed with professional skill and care
• Meet the specifications outlined in the Statement of Work
• Be free from material defects for 30 days post-delivery
• Comply with current web standards and best practices

Support Periods

Post-launch support is included as follows:

• Orbit Starter: 30 days of basic support
• Galaxy Professional: 90 days of comprehensive support
• Universe Enterprise: 1 year of priority support

Support Scope

Included support covers:

• Bug fixes and functionality issues
• Technical questions and guidance
• Minor content updates
• Performance optimization

Disclaimer

We do not warrant compatibility with future software versions, third-party services, or changes in hosting environments unless specifically covered by ongoing maintenance agreements.

To the fullest extent permitted by law:

Direct Damages

Our total liability for any claim related to our services shall not exceed the total amount paid by the client for the specific service giving rise to the claim.

Consequential Damages

We shall not be liable for:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Cost of replacement services
• Indirect, incidental, or consequential damages

Third-Party Services

We are not responsible for:

• Third-party hosting or service provider issues
• Internet connectivity problems
• Security breaches beyond our direct control
• Changes to third-party APIs or services

Termination by Client

Clients may terminate projects with:

• 14 days written notice
• Payment for all work completed to date
• Delivery of work product completed at time of termination
• Non-refundable deposits remain with the Company

Termination by Company

We may terminate services for:

• Non-payment of invoices (30 days past due)
• Material breach of terms after 7-day cure period
• Requests for illegal or unethical work
• Abusive or threatening behavior toward staff

Effect of Termination

Upon termination:

• All unpaid invoices become immediately due
• Access to work product requires full payment
• Hosting and ongoing services cease within 30 days
• Confidentiality obligations continue

Information Protection

We protect client information through:

• Secure data handling and storage practices
• Limited access on a need-to-know basis
• Industry-standard security measures
• Regular security audits and updates

Confidentiality

We maintain strict confidentiality regarding:

• Business strategies and proprietary information
• Technical specifications and implementations
• Financial information and pricing details
• Customer data and personal information

Data Usage

Client data is used only for:

• Providing requested services
• Project communication and management
• Technical support and maintenance
• Legal compliance requirements

Governing Law

These Terms are governed by the laws of the State of Colorado, United States, without regard to conflict of law principles.

Dispute Resolution

Any disputes shall be resolved through:

1. Good faith negotiation between parties
2. Mediation if negotiation fails
3. Binding arbitration as final resort

Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms, together with individual Statements of Work, constitute the entire agreement between parties and supersede all prior agreements or understandings.

Modifications

These Terms may be updated periodically. Clients will be notified of material changes via email or website notification.